Hi,
order volume has been high enough that we are underwater. This week, as of Friday, 21 August 2026, we have run a night shift every day so orders still go out.
What has fallen behind: support tickets. We are catching that up. That is why we are hiring for customer support.
What is changing
Open tickets currently take longer than usual. We are prioritising shipping, which is why the night shifts exist. We do not want the support backlog to keep growing.
The job openings page now lists a role for a customer support employee (m/f/d).
Why this is happening
The number of orders has recently been well above what we can process during the day with the usual staffing. That is why there is a night shift, every day this week.
Support tickets have come up short. Not because we are ignoring them, but because packing and shipping have to go out first.
What is affected
Open support tickets and new requests are affected. Response times are longer than usual. If you have already written, the request arrived. You do not need to follow up just because it has gone quiet.
What is not affected
Orders, packing and shipping keep running. That is exactly what the night shifts are for. The catalogue and payment methods are not affected.
What this means for you
- You have an open ticket: you do not need to do anything. We are working through the queue. Do not send the same request more than once, that slows processing down.
- You need support: keep writing via a support ticket. Include your order number and the time.
- You want to help: the role is on job openings. Apply at jobs@remicals.de.
The role
We are looking for a customer support employee (m/f/d). The aim is to catch up on tickets that have been neglected and get support back to a normal pace.
- 100 % remote
- Minijob at €17/h
The full posting is on job openings. Applications go to jobs@remicals.de. We read every email.
What we are doing
Night shifts for as long as order volume requires it, so parcels do not sit. In parallel, the open role, so tickets do not stay at the back of the queue for good.
Apology
If your ticket has been open longer than usual: that is on us, not on you. Thank you for your patience.
Your Remicals.de Team