Hi,
we have to shift the availability of two products and want to tell you as early and clearly as possible – not after the original date has already passed.
Mitragynine Pseudoindoxyl Pellets and 7-Hydroxy Mitragynine Powder were originally going to become available again on Monday, 17 August 2026. That date is now moving to Wednesday, 19 August 2026.
📅 What is changing
We will not be able to prepare the affected variants as planned on Monday. Once preparation is complete, they are expected to go out on Wednesday, 19 August 2026.
If you already have an order containing either of these two products, it will go out two days later than originally planned. Nothing else about your order changes: line items, quantities and the rest of the process stay the same.
🛠️ Why this is happening
We pre-pack many variants in advance so incoming orders can go out as quickly as possible. That step – pre-packing the individual variants – is the bottleneck right now.
The reason is internal operations, including illness-related absences. As a result, we currently cannot prepare Mitragynine Pseudoindoxyl Pellets and 7-Hydroxy Mitragynine Powder at the usual pace.
This is not a case of the material being unavailable in general. The limiting factor is the manual preparation of the individual variants before we can put them into shipping. We will catch that step up as soon as it can be done reliably again.
📦 What is affected
Only these two products and their variants are affected:
If your order contains either of these products, the new availability date for those items is Wednesday, 19 August 2026.
✅ What is not affected
The rest of the range is not affected. Sufficient pre-packed units remain available for those products. Orders that do not include the two products above will continue as usual, including processing and shipping.
Other pellet and powder products, laboratory supplies and accessories are not covered by this delay. If your order only contains items from the rest of the range, nothing changes for you.
📋 What this means for you
- You have not ordered yet: the two affected products are expected to become available on Wednesday, 19 August 2026.
- You have already ordered and can wait the extra two days: you do not need to do anything. We will process your order once the variants have been prepared.
- You do not want to wait until Wednesday: you can request a refund. The next section explains how.
You do not need to write to us just to confirm that the order should remain in place. No message means we will continue with the new date.
💬 Refunds
If you want a refund because of this delay, please tell us clearly. The easiest way is a support ticket or a direct reply to your order email.
A short message is enough. Helpful details are:
- your order number
- a note that you want a refund because of the delay
We will process refunds on Monday, 17 August 2026. We cannot complete them over the weekend. If you write to us before Monday, you do not need to follow up several times – the request will be logged and handled on Monday.
Please do not send the same request more than once. Duplicate messages slow processing down instead of speeding it up.
🔎 What we are doing
We will prioritise preparing the affected variants as soon as the usual pre-packing process is possible again. The target date remains Wednesday, 19 August 2026.
If that date changes, we will tell you again. We do not want this delay to slip further without saying so.
🤝 Apology
We are sorry that you have to wait longer than planned. The shift is inconvenient, especially if you were counting on Monday. That is exactly why we are telling you now.
If you have questions about your order, you can reach us via a support ticket or by replying to your order email.
Thank you for your patience.
Your Remicals.de Team