Dear customers,
Today we would like to provide you with a comprehensive and transparent update about the price adjustment for IC-26 HCL. We believe in offering you not only high-quality products but also fair pricing and clear insights into how we calculate our prices. That’s why we want to take the time to explain the background and reasoning behind this adjustment in detail.
Why was the initial price set higher?
IC-26 HCL was a new product in our portfolio, and its launch came with many uncertainties. Especially before producing and delivering the first batch, we could only estimate many of the cost factors based on preliminary quotes and assumptions:
- Production costs at our partner laboratory
- Costs for analyses, internal and external testing
- Expenses for packaging and compliant shipping
- Import duties and customs fees
- Logistics and storage costs
One important aspect we want to share with you openly: In order to offer IC-26 HCL under our own responsibility and with the highest quality control, we had to invest a significant amount in laboratory equipment, analytical devices, and infrastructure. This investment was essential to meet the standards we hold ourselves to—and that you expect from us.
Because it was important to us to calculate responsibly and ensure a stable supply for our customers, we initially set the price during the pre-order phase higher. This approach allowed us to cover all associated costs and deliver the level of quality you rely on.
What has changed?
By now, we have reliable data and real-world experience from the first production and delivery phase. The pre-orders have also given us a clear picture of demand and how efficiently we can produce and deliver quantities. Based on this solid data, we have now been able to adjust the final price of IC-26 HCL to reflect actual costs more accurately. The new, lower price passes cost advantages directly on to you in a fair and market-appropriate way.
When does the new price apply?
The new price for IC-26 HCL is effective immediately. All new orders placed from this point on will be billed at this adjusted price. You can view the updated price directly on our IC-26 HCL product page.
What about existing orders?
All orders placed before the price adjustment will, of course, remain at the originally agreed price. We believe this is the correct and fair approach in terms of contract integrity. However, we also want to offer a gesture of goodwill for those of you who ordered before the price change.
If you placed your IC-26 HCL order before the price update and feel unhappy about paying the previous higher price, we invite you to contact our support team directly: Email us at support@remicals.de or use the contact form on our website.
Our commitment: transparency and customer satisfaction
This IC-26 HCL price adjustment reflects how we approach new products: calculated responsibly, communicated transparently, and always with the goal of offering fair prices and a positive customer experience. We thank you for your trust in our work, your loyalty, and your understanding of the processes involved in setting prices. With your support, we can continue to develop Remicals.de to meet the highest standards.
If you have any questions, feedback, or concerns about this price adjustment, we are, as always, happy to assist. Our support team looks forward to hearing from you!
Thank you for your trust,
your Remicals.de team