Hi,
As of Tuesday, 8 September 2026 we have moved outgoing mail to a new mail server. The delivery problems we reported on 24 August are hopefully resolved for now.
The previous update is here: Email delivery issues.
What is changing
Mail from Remicals.de should arrive reliably again and stop landing in spam. Order confirmations, support replies and other shop mail now go out through the new server.
We are staying cautious: for now means we keep watching delivery. If a mail is still missing, check your spam folder first.
Why we moved
Outgoing mail had been unreliable since late August. Some messages landed in spam, others never arrived. That is why we switched mail servers.
As before, the new server is used only for the Remicals project. It sits in a fully private environment, like the rest of our server infrastructure, not in a shared setup with other projects.
Outgoing email is sent through a mail gateway. We still operate that gateway ourselves for now.
What does not change on security
The existing security standards stay in place:
- Encrypted disks on the servers
- Email is transmitted encrypted only
We are leaving hostnames, addresses and other internals out.
What is affected
- Order confirmations and other automatic mail after an order
- Support replies to tickets and requests
- other shop mail, where it goes out by email
These messages should reach the inbox again. In the first days after the move, an occasional mail may still land in spam.
What is not affected
The shop, checkout, payment, packing and shipping keep running. Orders and tickets in your account were not affected by the mail issue and still are not.
What this means for you
- You did not get mail in recent weeks: that was delivery, not your order. Check the status under My Orders and My Support Tickets.
- You place a new order or write to us: a mail should arrive again. If it does not: check spam, then your account.
- You need help: keep using a support ticket. Include the order number and the time.
What we are doing
We are watching delivery after the move. If mail starts landing in spam or going missing again, we will update this page. Until then: sending runs through the new server, and the existing security standards stay.
Thank you
If mail was missing or stuck in spam: that was on us. Thank you for your patience.
Your Remicals.de Team