Hi,
This is the update we announced for Monday, 31 August 2026. We have added UPS as an additional shipping partner. Orders can go out again, even while our DHL business account remains restricted.
What is changing
Shipping now runs through UPS Standard. DHL remains restricted for now. The latest information on DHL is here: Current DHL shipping restrictions.
The rates have changed compared with our previous shipping:
- Shipping cost: 11.90 € instead of 5 €.
- Free shipping from a cart value of 100 €.
These are unfortunately the rates UPS could offer us on the spot. We will adjust them in the future.
UPS delivers to a regular street address. Packstations and post offices are not available with UPS. For age-checked shipments UPS requires a signature by an adult. Details are on the Shipping page.
Why this is the case
Our DHL business account is still restricted. We still do not have a reliable statement on when DHL will be fully usable again. That is why we connected UPS in parallel, so shipping does not depend on a single provider.
The higher cost and the higher threshold for free shipping come directly from UPS. This is the tariff we could get at short notice, not a pricing policy we want to keep permanently.
Open orders
The order pause is over. We are working through open orders. New orders that come in today go into processing tomorrow. The same applies on the following days, until we have cleared the backlog.
You can see the status of your order under My Orders. Thank you for your patience.
What this means for you
- You have an open order: We have received it and it will go out in sequence. Check the current status under My Orders.
- You place a new order: Ordering is possible. Shipping is with UPS, at 11.90 €, free from 100 €. While the backlog lasts, an order placed today goes into processing tomorrow.
- You use a Packstation: Not possible with UPS. Please use a regular delivery address.
- You are waiting for a reply: You can find the conversation under My Support Tickets.
- You do not have a ticket yet: Please use Create a New Support Ticket.
- You are not receiving email: Our email delivery issue is still in place. Replies and status changes may be visible in your account even if no email arrives.
Please do not send the same request more than once. Duplicate tickets do not speed things up. They add extra work.
What is not affected
The shop remains available. Payments continue to work. Orders shown under My Orders have been received in full and have not been lost.
What we are doing now
We are shipping with UPS, working through the order backlog, and still following up on the DHL restriction. We want to bring the UPS rates in line as soon as that is possible. We have also expanded customer support. The new colleagues continue to work through open tickets.
Background
Since Thursday, 27 August 2026 we had paused processing of new orders because DHL was restricted and parts of our address checks ran through DHL. At the same time we had a sharp rise in order volume, staff absences, email delivery problems, and a high support load.
After the release of 7-Hydroxymitragynine Powder, volume reached more than 200 orders per day at times. That explains the delays. It does not excuse them. We recorded the original situation as of Friday, 28 August 2026 in this letter.
Our apology
We know that delays, higher shipping costs, and missing replies are frustrating. The pressure we were under does not change the fact that you should be able to expect a reliable service.
We are clearing the backlog as quickly as we can, without taking shortcuts on security, quality, or the correct handling of your orders. Thank you for your patience and understanding.
Your Remicals.de Team