Dear customers,
Due to illness-related staff absences, our customer support will only be available on a limited basis this week, from August 10 through August 14, 2026. As a result, response times for emails, support requests, and general inquiries may be significantly longer than usual.
📦 Shipping Continues as Usual
Importantly, these limitations do not affect our regular shipping operations. Orders will continue to be processed, packed, and shipped as usual. Existing orders will also continue to be handled normally.
There is therefore no need to worry if you have already placed an order or would like to place a new order during this period.
💬 Delays in Customer Support
During this period, we kindly ask for your understanding regarding longer response times. Where possible, please avoid submitting multiple requests regarding the same matter, as duplicate inquiries may further slow down processing.
⚠️ Urgent Matters
For urgent or time-sensitive matters that cannot wait for regular support processing, please contact us directly at business@remicals.de.
We apologize for the temporary limitations and expect our customer support operations to return to normal from next week.
Thank you for your patience and understanding.
Your Remicals.de Team