We have recently received several reports via our support channels that fraudsters are currently impersonating Remicals.de and attempting to lure customers into placing orders via WhatsApp. These individuals use fake identities and fabricated processes to gain trust. Affected customers have reported that payments were requested in advance and that no deliveries were ever made. This is clearly a scam.
Important Notice: Our Official WhatsApp Channel
We do operate an official WhatsApp Business account at +49 (0) 1579 2479088. However, this account is currently rarely used and strictly limited to support inquiries. We do not accept, process, or confirm any orders or payments via WhatsApp. Official orders are always and exclusively placed through our website remicals.de.
Official Account for Payments
Our receiving account for SEPA payments is exclusively our business account at Olinda Deutschland:
IBAN: DE84 1001 0123 8170 1856 48
There are no other accounts belonging to us. Please make direct payments exclusively to this IBAN! Any request to send money to other accounts is a clear sign of fraud.
Why exclusively through the website?
Our workflows are deliberately designed to be efficient and largely automated. This ensures fast, secure, and transparent processing. Orders outside our website are neither technically possible nor organizationally supported. Only through our website will your order be registered in our official system, verified, and processed by our warehouse. Any alternative channel is fraudulent.
What to do if you are affected?
- Do not make further payments: Stop sending money to the provided accounts, no matter the reason given.
- Contact the police: If you have already paid, immediately report the incident to your local police station and file a fraud complaint against unknown persons. Only official reports can trigger investigations.
- Secure evidence: Save chat logs, phone numbers, bank details, or other information from the fraudsters to provide to the authorities.
- Forward the data to us: Please also share relevant information such as phone numbers, bank account details, or screenshots with us. We will review and pursue legal action on our side as well.
How to protect yourself
- Place orders only via our website: You are safe only at remicals.de.
- No alternative channels: We do not process orders through WhatsApp, Telegram, Signal, Instagram, or any other platforms.
- Check verified communication: Always make sure you are using our official contact information, which is publicly listed on our website and in our legal imprint.
- Stay vigilant: Be cautious of unusual payment requests, discounts, or offers “only outside the website.” This is a common scam pattern.
We take this situation very seriously and want to ensure our customers do not fall victim to such schemes. Fraudsters deliberately exploit trust – and we are taking all possible legal measures against them. Your security and transparency are our top priority.
Please also inform other people who might order from us, so that nobody is deceived by these fake offers. Official orders are always and exclusively placed via our website remicals.de. This is the only way to be safe and to reliably receive your order.