Hi,
as of Tuesday, 1 September 2026, DHL has fully restored our business customer account. All DHL functions are back. New shipments can go out via DHL again, including address checks and tracking.
The previous update is here: DHL restricted. UPS stays connected in parallel, see the open letter on UPS shipping.
What is changing
DHL standard shipping is fully usable again and is preselected in checkout. UPS Standard remains available as an alternative.
Rates, Packstations and post offices differ by carrier. You can see the current details in checkout and on the Shipping page.
What this means for you
- You place a new order: In checkout you can choose between DHL and UPS. DHL is preselected.
- You use a Packstation or post office: That is possible with DHL again. UPS delivers to a regular street address only.
- You have an open order: Check the status under My Orders.
- You need help: Create a support ticket and include your order number.
What is not affected
The shop, payments and existing orders continue as before. UPS remains available even though DHL is working again.
Further shipping partners
We will add further shipping partners soon. The aim is that you can choose how your order goes out, instead of depending on a single carrier. That is why UPS stays integrated. DHL is fully back.
Thank you for your patience over the past few days.
Your Remicals.de Team