Klarna is about to charge merchants under 1 million euros in annual turnover a platform fee of 20 euros per month. Through Klarna alone we do not yet make 1 million euros in turnover a year. The fee would apply to us.
So far the Klarna fees have been about 3.75%. With the platform fee they would be about 4.25%. We would have to build that share into product prices for good. That is not what we want.
We are not allowed to add a surcharge only for Klarna. The cost would reach every order, including orders that never use Klarna. That is why we are asking you before we switch the payment method off.
What Klarna adds in this shop
Most orders are paid by SEPA transfer (Qonto). Klarna mainly adds two options: paying by invoice, and paying in installments.
For you, that means the order can be paid later or in parts, instead of transferring the amount before we ship. For us, it means Klarna sits between the order and the money, and charges the fees above for that.
Why this reaches every price
We want to keep prices low. A fee that comes in every month would have to stay in the calculation. Otherwise the money is missing somewhere else: in purchasing, in shipping, or in the margin that keeps the shop running.
The person who pays with Klarna cannot carry that fee alone. The amount goes into product prices and reaches every order, including transfers.
Your vote
We do not want to write this extra cost into the prices quietly. The question is narrow: should we keep Klarna? This is not a vote on the shop, and not a vote on bank transfer. It is about whether invoice and installments are worth the share that then sits in every price.
Klarna is getting more expensive, and the fees sit in the product prices. We are not allowed to add them only to orders paid with Klarna.
Yes means Klarna stays, including invoice and installments. No means we discontinue Klarna. You can still pay by transfer and the other payment methods.
One vote, and you can change it while the poll is open. The bars show the shares. Your vote does not change the shop on its own.
2 votes
What your vote means
- Yes: Klarna stays. Invoice and installments stay available. The fees, including the platform fee, stay in the product prices. A majority for Yes does not remove that cost. It tells us this option is worth the price to you.
- No: we discontinue Klarna. New orders can no longer be paid through Klarna. You can still pay by transfer and the other payment methods. We will post the date here before the method is switched off.
You can vote while you are logged in. One vote counts per survey. You can change it until we close the poll. The bars show the shares, not your name and not who else voted.
Your vote does not change the shop on its own. Klarna stays available until we have counted and published the decision here. We will say from which date the method ends, or that it stays.
Your Remicals.de Team