Dear customers,
Today we’d like to reach out to you directly – with an open and honest update on the topics that currently affect us all the most: O-DSMT HCL, IC-26 HCL, and shipping.
🧪 O-DSMT HCL – Availability, New Batch & a Look Behind the Scenes
Remicals.de has been online since March 2024, and what started as a small, carefully planned project has rapidly grown in a very short time. Especially in recent months, demand has increased significantly. We're incredibly grateful – but it also brings challenges, particularly with the availability of O-DSMT HCL.
For some time now, we’ve been experiencing a strained supply situation. Our initially planned production volumes are no longer sufficient. Additionally, we exclusively rely on controlled contract manufacturing – no mass production, no middlemen. This leads to longer lead times, but ensures the consistent high quality you expect from us – and that quality is our top priority.
We also want to be transparent: Remicals.de is fully privately funded – no loans, no investors. That gives us maximum independence, but also limits our financial flexibility at times. That said, thanks to your continued support, we remain financially stable and far from cash-poor. Our community is what makes this possible. ❤️
A new batch of O-DSMT HCL is already in production. As soon as it's available, we'll inform you via the News section or by email notification:
👉 Product Notification
💡 IC-26 HCL – Preorders & Honest Insights
Many of you have requested IC-26 HCL, which is why we opened up non-binding preorders. For us, this is a helpful way to gauge real demand – since launching a new compound involves significant time, cost, and responsibility.
However, the number of preorders has so far been well below expectations. As a result, we’ve proactively refunded all prepaid preorders, as we currently cannot guarantee when or how we’ll be able to offer IC-26 HCL.
If we accidentally missed a refund, please don’t hesitate to contact us via support ticket and include your IBAN – we will of course process the refund as soon as possible.
This project isn’t off the table – but we want to stay focused. Our goal remains: high product quality, clear priorities, and dependable service. That means staying focused, not chasing too many things at once.
🚚 Shipping & Express – Why We Only Use DHL Standard
We also frequently receive questions about express delivery or alternative shipping providers.
We’ve tested DHL Express in the past – but the reality was not promising: actual shipping costs were often over €30, while we charged you only around €15 – covering the difference ourselves. That’s simply not sustainable.
In addition, Express shipping didn’t integrate well into our logistics. In one specific test in November 2024, a DHL Express parcel actually arrived later than a standard DHL parcel – even though both were dropped off at the same time.
That’s why we made the conscious decision to stick with DHL Standard only. We've negotiated favorable rates, allowing us to continue offering you free shipping within Germany – reliable, efficient, and fair.
We know things aren’t perfect right now – but we’re working hard every day to improve.
Thank you for your trust, your patience, and your honest feedback.
Remicals.de wouldn’t be what it is today without you – and we truly appreciate that.
Warm regards,
Your Remicals.de Team