Withdrawal: Returns, Exceptions and Contact Channels

As a consumer, you generally have a statutory right of withdrawal pursuant to Section 355 of the German Civil Code (BGB). The withdrawal period is 14 days. The following information follows the statutory model withdrawal instructions and applies depending on the type of your order.

Return of physical goods

Please send physical goods to:

Van de Everest UG (haftungsbeschränkt)
Frankenstraße 152
90461 Nürnberg
Germany

You must send the goods back without undue delay and in any event not later than 14 days after your withdrawal notice. You will have to bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply or expires prematurely in particular for:

products made to your specifications or clearly tailored to personal needs,
perishable goods or goods with a short shelf life,
sealed items if the seal (for example a hygiene seal) has been removed after delivery,
digital content under the conditions of Section 356 (6) BGB described above.

Before you remove a hygiene seal, you must check whether the goods arrived complete. If you remove the seal, the right of withdrawal lapses. You thereby confirm that the goods arrived complete and in order. A return and a complaint about completeness are then excluded. The details are set out in sections 11 and 12 of the Terms and Conditions.

A refund of a wallet top-up covers only the amount that was deposited. Affiliate credit is left out of that amount and is not paid out in money. The rule is set out in section 14 of the Terms and Conditions.

How to withdraw

A simple message, in writing or electronically, is sufficient. You can use our model withdrawal form or contact us directly via contact form or email.

Ways to reach us

The easiest way is through our contact form, where you will also find alternative communication options. You may also send us an email at support@remicals.de | business@remicals.de.

More information

All contractual details are outlined in our Terms and Conditions. Our support team is available if you have any questions.

Withdrawal right for for physical goods

Right of Withdrawal

This notice applies to physical goods.

Right to Withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Van de Everest UG (haftungsbeschränkt)
Frankenstraße 152
90461 Nürnberg
Germany
Phone: +49 911 14895050 | +49 1579 2483420
Email: support@remicals.de | business@remicals.de

of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form available on our website, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return address:

Van de Everest UG (haftungsbeschränkt)
Frankenstraße 152
90461 Nürnberg
Germany

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

Further information, exceptions and the electronic withdrawal form can be found here:
View Return & Withdrawal Policy

Withdrawal right for digital content

Notice on digital content

You have expressly consented to the immediate performance of the contract for digital content before the withdrawal period expires and acknowledged that you thereby lose your right of withdrawal once performance begins. Upon activation of the digital content, the right of withdrawal for that content expires pursuant to Section 356 (6) of the German Civil Code. Until activation, you may still withdraw from the contract.

Further information can be found here:
View Return & Withdrawal Policy

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